Job Title: Customer Service Representative
Location: Lagos
Employment Type: Full-time
Key Responsibilities
Provide multi-channel customer support (chat, email, phone) for trading, account issues, platform usage, and transaction inquiries.
Guide clients on how to use the trading platform, including account setup and trading activities.
Stay updated on market trends and company products to offer accurate, proactive support.
Escalate complex issues and ensure compliance with regulations (KYC, AML).
Contribute to customer retention by offering personalized support and solutions.
Qualifications
Bachelor's degree preferred, with certifications in crypto/Forex a plus.
1+ years in customer service (preferably in fintech, telecommunications, crypto, or trading).
Familiarity with trading platforms and basic knowledge of cryptocurrency/Forex markets is an added advantage.
Strong communication, problem-solving skills, and ability to handle sensitive information.
Application Closing Date
28th February, 2026.
How to Apply
Interested and qualified candidates should send their CV to: ngcshiring@tradev-group.com using the Job Title as the subject of the email.
Note: Only qualified candidates would be contacted. Thank you.