Customer Service Assistant
Locations: Lagos, Port Harcourt - Rivers and Benin City, Edo
Job Role
- Ensuring accurate weights of baggage at the check-in desks are captured and processed
- Recording and storing of unclaimed Green Africa tagged baggage at the Arrival hall in the store
- Assisting customers with their luggage and direct customers with baggage irregularities (such as lost or damaged) to the Duty Officer
- Advising and assisting customers on how to process payment for their excess baggage
- Ensuring baggage is properly tagged with destination details before conveying the baggage to the Baggage Screening Point
- Ensuring that baggage is in good condition before acceptance. Any noticed damaged bag should be handled in line with Green Africa policy
- Recording and processing all Company Materials (COMATs) and RUSH bags accordingly either on a departing or an arriving flight
- Prompt identification and assistance of customers with special needs (eg Wheelchair customers, Expectant mothers, Mothers with infant, Group travellers etc) before approaching the Check-in desk
- Ensuring that no baggage is left unattended to within the check-in area. Also, checks for suspicious baggage and adheres to security procedures and weight limits before tagging such bags
- Coordinating with the Check-in officers and the Turnaround Coordinators to track unloaded baggage.
Qualifications
- OND / SSCE
- Exceptional Communication and Interpersonal skills
- High- level numeracy skills
- Strong ability to pay attention to detail
Must have skills:
- Attention to details Time management Good communication skill Customer Service Skills Communication Skills
- Good to have skills
- Problem solving Interpersonal relationship skill Teamwork
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online