Customer Service Representative
Location: Lifecamp, Abuja (FCT)
Employment Type: Full-time
Job Summary
- The Customer Service Representative is responsible for delivering exceptional customer experiences by attending to customer inquiries, processing orders, resolving complaints, and ensuring guests receive prompt, courteous, and efficient service.
- The role serves as the primary point of contact for customers, helping to maintain high service standards and promote customer loyalty.
Key Responsibilities
- Welcome customers warmly and create a positive first impression.
- Receive, process, and confirm customer orders accurately, both in-person and through phone or online channels.
- Respond promptly and professionally to customer inquiries, requests, and complaints.
- Provide accurate information about the menu, promotions, pricing, and company services.
- Resolve customer issues efficiently or escalate complex matters to the appropriate supervisor.
- Maintain a thorough understanding of menu items, ingredients, and special offers to assist customers effectively.
- Coordinate with the kitchen and service teams to ensure timely and accurate order fulfillment.
- Process payments and issue receipts accurately using the Point of Sale (POS) system.
- Follow up on customer feedback and report recurring issues to management.
- Maintain a clean, organized, and welcoming customer service area.
- Promote additional products and services through upselling and cross-selling where appropriate.
- Adhere to company policies, hygiene, food safety, and customer service standards.
- Assist with administrative and front desk duties as assigned.
- Perform any other duties assigned by management.
Qualification
- Interested candidates should possess relevant qualifications with 1-2 years experience.
Salary
N80,000 - N100,000 per month.
Application Closing Date
15th August, 2026.
How to Apply
Interested and qualified candidates who meets the criteria for the job should apply by sending their application to: mmtconsults@gmail.com using the job title as the subject of the mail