Relationship & Operations Officer
Location: Abuja
Description
- Our client is seeking an experienced, highly organised, and customer-focused professional to join its team as a Relationship & Operations Officer.
- The successful candidate will play a central role in delivering an exceptional member experience, strengthening client relationships, and ensuring smooth day-to-day facility operations.
Key Responsibilities
- Serve as a primary point of contact for members, prospective clients, vendors, and other stakeholders.
- Build and maintain strong relationships with members; handle enquiries, feedback, complaints, renewals, and retention activities professionally.
- Support membership acquisition, onboarding, renewal, and engagement initiatives.
- Coordinate daily operational activities across the gym and recreational centre to ensure high service standards.
- Monitor facility readiness, cleanliness, equipment availability, staff attendance, and customer service delivery.
- Liaise with trainers, front-desk staff, maintenance personnel, suppliers, and management to resolve operational issues promptly.
- Maintain accurate records of memberships, payments, customer interactions, incidents, inventory, and operational reports.
- Assist with scheduling, events, promotions, and member-engagement activities.
- Identify opportunities to improve service delivery, member satisfaction, and operational efficiency.
- Ensure compliance with internal policies, health and safety standards, and customer-service procedures.
Requirements
- Bachelor’s Degree or HND in Business Administration, Management, Marketing, Hospitality, Customer Relations, or a related discipline.
- 3–5 years’ relevant experience in customer relationship management, operations, front-office administration, hospitality, fitness, recreation, or a service-led business environment.
- Proven experience managing customer concerns, membership/client retention, and service delivery.
- Strong operational coordination and problem-solving skills, with excellent attention to detail.
- Exceptional written and verbal communication skills.
- Demonstrated ability to work professionally with diverse clients and build lasting relationships.
- Proficiency in Microsoft Office Suite and the ability to use membership-management, CRM, POS, or scheduling systems.
- Strong reporting, record-keeping, and administrative abilities.
- Ability to work under pressure, manage multiple priorities, and take initiative with minimal supervision.
- High level of integrity, discretion, professionalism, and personal presentation. Experience in the fitness, hospitality, leisure, wellness, or recreational industry will be an added advantage
- Applicants must be resident in Abuja or willing to relocate.
Application Closing Date
18th August, 2026.
How to Apply
Interested and qualified candidates should send their CV and a one-page personal statement about their work experience and why they are a good fit for the role to: geezconcerns@gmail.com using the Job Title as the subject of the email.
Note: Only shortlisted candidates will be contacted.