Customer Service Manager
Location: Lagos, Nigeria | Full-Time
Compensation Structure: ₩10,000,000-12,000,000 Gross Per Annum
Quarterly Performance Bonus |
13th Month Salary
| HMO |
Pension Scheme |
Leave Allowance |
Recrutar, the Executive Search division of Recruten Consulting, has been exclusively retained by a leading financial services institution to recruit an experienced Customer Service Manager.
This confidential search presents an exciting opportunity for a customer-focused professional to lead service delivery, strengthen client relationships, and champion service excellence within a dynamic financial services environment. The successful candidate will play a pivotal role in enhancing the overall customer experience while supporting the organisation's commitment to operational excellence.
What You'll Do
1. Lead customer service operations and ensure exceptional service delivery across all customer touchpoints.
2. Oversee client onboarding and ensure compliance with KYC and regulatory requirements.
3. Build and maintain strong relationships with retail, corporate, and institutional clients.
4. Manage customer enquiries, complaints, and service escalations professionally.
5. Collaborate with internal teams to deliver seamless customer experiences.
6. Monitor customer satisfaction and implement continuous service improvement initiatives.
7. Prepare service performance reports and monitor key customer service metrics.
8. Lead, mentor, and develop a high-performing customer service team.
What You'll Bring
Bachelor's Degree in Business Administration, Finance, Marketing, or a related discipline.
Relevant professional certifications in Customer Experience or Relationship Management will be an advantage.
Minimum of 5 years' relevant experience in Customer Service, Client Relationship Management, or Service Operations within Banking or Financial Services.
Strong understanding of customer relationship management and service excellence.
Excellent communication interpersonal and stakeholder
Why Join This Opportunity?
This is an opportunity to join a respected financial services institution where customer experience is a strategic priority.
You'll have the opportunity to influence service excellence, build lasting client relationships, and contribute to a culture of continuous improvement.
How to apply
Qualified candidates should send their updated CV to: careers@recruten.com, subject: Customer Service Manager
Applications will be treated with the strictest confidence. Only shortlisted candidates will be contacted.