Customer Service Representative
Location: Ikosi-Ketu, Lagos
Employment Type: Full-time
Key Responsibilities
- Reach out to new sign-ups promptly to ensure they feel welcomed and supported.
- Guide assigned businesses through the KYC verification process for smooth activation.
- Support the activation and adoption of Paycita among assigned businesses.
- Provide onboarding and training to help customers use Paycita confidently.
- Build strong relationships that drive customer satisfaction and long-term retention.
- Encourage upgrades from free plans to paid subscriptions.
- Attend to customer enquiries, issues, and feedback promptly and professionally.
- Encourage happy customers to refer other businesses to Paycita.
- Collaborate with internal teams to improve the overall customer experience.
- 1–2 years of experience in customer success, customer service, business development, or client management.
- Strong communication, interpersonal, and relationship-building skills.
- Confident, professional, and customer-focused.
- Comfortable in a fast-paced, growth-driven environment.
- Fintech, SaaS, or digital service experience is a plus.
- Skilled in CRM tools, Microsoft Office, or Google Workspace.
Application Closing Date
11th August, 2026.
How to Apply
Interested and qualified candidates should send their CV to: hr@myafrimall.com using "Customer Success Representative– Paycita" as the subject of the email.
Note: Interviews will be conducted in partnership with Myafrimall Logistics Limited at our Lagos office.