Commercial Manager
Location: Victoria Island, Lagos
Employment Type: Full-time
Key Responsibilities
Revenue & Business Growth:
- Develop and execute commercial strategies to grow patient volume, service utilization, and hospital revenue.
- Identify new service lines, markets, and revenue opportunities.
- Monitor performance of revenue centers: OPD, diagnostics, pharmacy, admissions, surgery, etc.
HMO, Corporate & Insurance Management:
- Manage relationships with HMOs, insurance companies, and corporate clients.
- Negotiate tariffs, SLAs, and contracts to ensure profitability.
- Ensure timely claims processing, reconciliation, and minimal denials.
Pricing, Billing & Collections:
- Develop competitive pricing and tariff structures for all services.
- Work with Finance to monitor billing accuracy, revenue leakage, and debt collection.
- Ensure compliance with hospital credit policy and cash flow targets.
Marketing & Brand Positioning:
- Collaborate with Marketing to promote hospital services and specialty clinics.
- Conduct market research and competitor analysis.
- Drive patient acquisition and retention initiatives.
Customer Experience & Service Delivery:
- Ensure excellent patient experience across all touchpoints.
- Work with clinical and support teams to improve turnaround times and service quality.
- Handle escalations and ensure patient feedback is acted on.
Reporting & Strategy:
- Prepare monthly commercial reports: revenue, margins, payer mix, AR, KPIs.
- Present insights and recommendations to management.
- Ensure compliance with regulatory and hospital policies.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send their CV to: hrm.lagos@cedarcresthospitals.com using the Job Title as the subject of the mail.