Front Desk Officer
Location: Lekki, Lagos
Employment Type: Full-time (On-site)
Description
- We are seeking a professional, presentable, and customer-focused Front Desk Officer to serve as the first point of contact for clients.
- The ideal candidate will manage appointments, client relations, sales, and clinic operations to ensure a seamless client experience.
Core Responsibilities
Appointment Management:
- Schedule, confirm, and reschedule client appointments via calls, WhatsApp, DM, and walk-ins
- Send reminders and manage calendars to reduce no-shows.
Client Experience and Reception:
- Warmly welcome clients and ensure a comfortable, upscale clinic environment
- Handle client registration, consent forms, and maintain patient confidentiality.
Sales and Upselling:
- Educate clients on treatments, packages, skincare products, and memberships
- Upsell services and follow up on consultations
- Collect feedback and testimonials after treatment
Payments and Administration:
- Process POS, bank transfers, and cash payments. Issue receipts and invoices
- Manage daily sales reports, petty cash, and front desk inventory
- Maintain accurate client records and clinic database
Clinic Coordination:
- Ensure treatment rooms are prepped and the reception area is neat
- Handle client enquiries and resolve complaints professionally.
Requirements
- BSc, OND or HND in any field. Hospitality, Marketing, or Health-related courses are an advantage
- 1-2 years experience in front desk, hospitality, spa, or clinic setting
- Excellent communication, interpersonal, and customer service skills
- Computer literate: MS Office, Google Calendar, and booking apps
- Neat, well-groomed, and presentable at all times
- Must be able to work weekends and flexible shifts.
Application Closing Date
6th August, 2026.
Method of Application
Interested and qualified candidates should send their CV to: okereoluchi.hr@gmail.com using the job title as the subject of the email.