Client Relationship Executive
Location: Abuja (FCT)
Employment Type: Full-time
Reports to: Floor Manager / Customer Service Manager
Direct Reports: None
Main Function
- The Client Relationship Executive responsible for managing the front desk, welcoming clients and visitors, handling calls and inquiries, and ensuring a professional and pleasant first impression of the company.
- The role also supports administrative tasks, appointment scheduling, and customer coordination to ensure smooth daily operations within the fashion house.
Role Responsibilities
Front Desk Management:
- Welcome clients, visitors, and guests in a polite and professional manner.
- Ensure the reception area is clean, organized, and presentable at all times.
- Direct visitors to the appropriate department or staff.
- Maintain a professional appearance and attitude at all times.
- Ensure proper visitor record and sign-in where required.
Call Handling & Communication:
- Receive and direct incoming phone calls.
- Respond to customer inquiries in a courteous and helpful manner.
- Take messages accurately and forward them to the appropriate staff.
- Respond to emails or messages assigned to the front office.
- Provide correct information about the company’s products and services.
Client Appointment & Coordination:
- Schedule client appointments for fittings, consultations, or meetings.
- Confirm appointments and remind clients when necessary.
- Coordinate with designers, sales staff, or production team on client visits.
- Ensure smooth flow of clients to avoid congestion.
- Assist in managing walk-in customers.
Customer Service Support:
- Attend to customer’s questions about orders, fittings, or collections.
- Follow up with clients when instructed.
- Escalate complaints or difficult situations to the supervisor.
- Ensure customers feel welcomed and attended to.
Administrative Support:
- Maintain front office records and files.
- Assist with documentation, photocopying, and basic office tasks
- Receive and record deliveries, parcels, and documents.
- Ensure proper handling of company correspondence.
- Support management with simple administrative duties.
Office Coordination & Access Control:
- Ensure the reception and waiting area reflects the company’s brand image.
- Monitor office supplies for the front desk.
- Assist in coordinating meetings when required.
- Support event preparation when needed (fashion shows, client events, etc.).
- Communicate important information to staff when instructed.
- Ensure unauthorized persons do not access restricted areas.
- Report suspicious activities to management.
- Maintain confidentiality of company and client information.
Qualifications and Requirements
- Minimum of OND / HND / Bachelor’s Degree in Business Administration, Mass Communication, or related field.
- Previous experience as receptionist, front desk officer, or customer service staff is an advantage.
- Experience in fashion, retail, or service industry is an added advantage.
- Basic computer knowledge is required.
Core Competencies:
- Good communication skills.
- Strong customer service ability.
- Good organizational skills.
- Ability to multitask.
- Basic computer skills (MS Word, Excel, email).
- Professional appearance and attitude.
- Good telephone etiquette.
Application Closing Date
20th August, 2026.
Method of Application
Interested and qualified candidates should forward their CV and Cover Letter to: recruitment@domeoresources.org using "Client Relationship Executive (Fashion Industry Abuja)" as the subject of mail.
Note: Only shortlisted candidates will be contacted.