Guest Service Agent
Location: Abuja (FCT)
Employment Type: Full-time
Key Responsibilities
- Greet and welcome guests warmly upon arrival.
- Handle check-in, check-out, and room assignments efficiently.
- Respond promptly to guest inquiries, requests, and complaints.
- Provide accurate information about hotel services, facilities, and local attractions.
- Coordinate with housekeeping and other departments to meet guest needs.
- Process reservations, payments, and maintain accurate guest records.
- Ensure compliance with hotel policies, health, and safety standards.
- Uphold the hotel’s brand image through professional appearance and behaviour.
Requirements
- Diploma or Degree in Hospitality, Tourism, or related field (preferred).
- Previous experience in a customer service or hotel front desk role is an advantage.
- Excellent communication and interpersonal skills.
- Strong problem-solving ability and attention to detail.
- Proficiency in hotel management systems (PMS) and MS Office.
- Willingness to work flexible shifts, including evenings, weekends, and holidays.
Key Competencies:
- Customer service excellence.
- Teamwork and collaboration.
- Professional grooming and presentation.
- Adaptability and resilience in a fast-paced environment.
- Multitasking and organisational skills.
Application Closing Date
25th July, 2026.
How to Apply
Interested and qualified candidates should send their CV and Photograph to: jobs@boltonwhitegroup.com using the Job Title as the subject of the mail.