Do you enjoy helping people feel calm, informed, and confident when money is involved? At Pandar, we focus on crypto-to-fiat conversion, helping individuals and businesses move funds seamlessly between digital assets and local currency. That means real money, real urgency, and real trust. Customer experience is not a support function for us. It is core to the product.
We are looking for a Customer Success and Engagement Specialist who can manage high-volume conversations across digital channels, handle sensitive issues with empathy, and represent the Pandar brand with clarity and professionalism at every touchpoint.
DUTIES
-Respond to customer inquiries across Intercom, email, WhatsApp, Instagram, X, Telegram, app store reviews, and phone calls.
-Troubleshoot and resolve customer issues efficiently, escalating complex cases when required.
-Maintain accurate records of all interactions and resolutions in the CRM.
-Engage professionally with users on social media and app store reviews.
-Provide live chat and phone support with fast response times.
-Collect customer feedback and identify recurring issues or improvement opportunities.
-Collaborate with internal teams to improve user experience and support processes.
REQUIREMENTS
-Bachelor’s degree in Business, Communications, Marketing, or a related field.
-3 years’ Proven experience in customer service, preferably in a digital, fintech, or SaaS environment.
-Strong written and verbal communication skills.
-Comfortable handling multiple conversations across different platforms.
-Familiarity with Intercom, WhatsApp Business, CRM tools, and social media platforms.
-Calm, empathetic, detail-oriented, and proactive.
-Experience managing App Store or Google Play reviews is a plus.
Why Join Pandar?
-Be at the centre of trust for a crypto-to-fiat fintech product.
-Work on real customer problems where clarity and speed truly matter.
-Join a focused team building products people trust with their money.
-Hybrid work setup.
If you enjoy solving problems, talking to users, and making complex things feel simple, we would love to hear from you.
Apply now or tag someone who would be a great fit.
Send your CV to sophia@pandar.ng with Customer Success and Engagement Specialist as the subject.