Service Center Supervisor
Location: Isolo, Lagos
Employment Type: Full-time
Industry: Home Appliances / Technical Services
Job Summary
- We are seeking a highly skilled and experienced Service Center Supervisor to oversee the daily operations of our home appliance service center in Isolo, Lagos.
- The ideal candidate must have hands-on experience with home appliances, strong leadership abilities, and the capacity to coordinate technicians, manage repairs, and ensure excellent customer service.
Key Responsibilities
- Supervise the day-to-day activities of the service center and technical team.
- Coordinate the diagnosis, repair, and maintenance of home appliances.
- Monitor technicians' performance and ensure timely completion of repair jobs.
- Ensure all service requests and customer complaints are properly handled and resolved.
- Maintain accurate records of repairs, spare parts usage, and service reports.
- Manage inventory of spare parts, tools, and technical equipment.
- Ensure compliance with company policies, safety standards, and operational procedures.
- Prepare daily, weekly, and monthly service performance reports.
- Train, guide, and evaluate technical staff to improve productivity and service quality.
- Liaise with management regarding operational challenges and service improvements.
- Monitor customer satisfaction and implement measures to enhance service delivery.
Requirements
- HND or equivalent qualification in Engineering, Technical Studies, Business Administration, or a related field.
- Must have 3–5 years' experience in a supervisory role within a home appliance service center or related technical environment.
- Strong knowledge of home appliances such as refrigerators, washing machines, air conditioners, televisions, microwaves, and other household equipment.
- Ability to diagnose technical issues and provide effective solutions.
- Good leadership, communication, and team management skills.
- Proficiency in Microsoft Office applications and report preparation.
- Strong organizational and problem-solving abilities.
- Ability to work under pressure and meet operational targets.
- Age Range: 29 – 40 years
- Gender Preference: Male
Preferred Candidate:
- Male, aged between 29 and 40 years.
- Must possess practical experience in home appliance repairs and service center operations.
- Strong attention to detail and commitment to customer satisfaction.
- Professional, disciplined, and results-oriented.
Salary and Benefits
- Competitive salary starting from N150,000 and above / Month.
- Career growth and development opportunities.
- Supportive work environment.
- Performance-based incentives where applicable.
Application Closing Date
18th June, 2026.
How to Apply
Interested and qualified candidates should send their CV to: hrmarthameweelectronics@gmail.com using the Job Title as the subject of the email.
Note: Qualified candidates with relevant home appliance service experience are encouraged to apply.