Store Manager
Location: Lagos
Employment Type: Full-time
Job Summary
- The Store Manager is the operational and commercial leader of a Simba Den Experience Centre. Responsible for team performance, customer experience, and sales results, this is a visible, customer-facing leadership role.
- The Store Manager sets the standard for every interaction that happens in the store and holds the team accountable to it every day.
Responsibilities
- Lead and develop a team of Experience Centre Consultants, providing regular coaching and performance feedback.
- Own the store's revenue targets and drive the team to achieve and exceed monthly and quarterly sales goals.
- Monitor individual team performance and intervene proactively to address gaps.
- Ensure a consistently excellent customer experience across every interaction in the store.
- Handle customer escalations and complaints to resolution.
- Oversee store operations and maintain presentation, ambience, and brand standards at all times.
- Ensure full compliance with CRM, reporting, and sales administration processes.
- Manage attendance, conduct, grooming, and professional standards across the team.
- Coordinate with relevant teams on post-sale delivery and installation activities.
- Conduct regular team briefings, performance reviews, and one-on-one meetings.
Qualifications
- Educational Qualification: Bachelor's Degree or equivalent. Relevant experience and a demonstrated leadership track record are the primary requirements.
- Experience: 3–5 years in retail or commercial operations, with a minimum of 2 years in a supervisory or team leadership role. Experience in energy, solar, premium appliances, or technology retail is an advantage.
Skills Requirement:
- Strong team leadership and people management skills — coaches, motivates, and holds teams accountable.
- Commercial acumen — owns revenue targets and understands how to drive sales performance.
- Customer-first mindset with the ability to resolve escalations calmly and professionally.
- Excellent communication skills — written, verbal, and in team briefings.
- Organised and operationally disciplined — maintains store standards consistently.
- Comfortable with CRM systems and digital retail tools.
Application Closing Date
25th June, 2026.
How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: careers@simba.com.ng using the Job Title as the subject of the email.