Front Desk Officer
Location: Lokogoma, Abuja (FCT)
Employment Type: Full-time
Responsibilities
Customer service & Communication:
- Welcome customers and check in members professionally.
- Attend to all calls, messages, and direct messages in a timely manner.
- Explain gym packages to new members and assist them in becoming familiar with the facility.
- Provide excellent customer service and resolve inquiries effectively.
- Gather customer feedback and escalate concerns to line manager.
- Promote ongoing programs, classes, and special offers to members.
- Upsell memberships, personal training packages, and wellness product
Membership & Records Management:
- Update member records with new contact information and payment details.
- Maintain accurate membership records and process fees as directed by Management.
- Process card/ transfer payments for gym/facility services rendered.
- Ensure up to date records with client and non entry for expired memberships.
Access Control & Security:
- Ensure accurate and adequate access control for all members and visitors.
- Act as the “eyes and ears” of the facility by reporting suspicious activities or safety concerns promptly
Administrative & Clerical Duties:
- Handle general front desk operations including sorting incoming mail, filing, data entry, and dispatching packages.
- Ensure proper organization of front office operations and maintain tidy, clean common areas.
- Manage supply inventory and monitor facility equipment needs.
Marketing Support & Social -Media:
- Create engaging content and manage the facility’s social media platforms to promote services and events.
- Support promotional campaigns and community outreach initiatives.
- Collaborate with trainers and management to highlight success stories on social media.
Health and Safety:
- Enforce gym safety rules and ensure members use equipment responsibly.
- Monitor compliance with hygiene standards (sanitizing equipment, enforcing mask or cleanliness policies if applicable).
- Support emergency procedures, including first aid response and evacuation protocols.
- Ensure that front desk is tidy at all times.
Professional Development:
- Participate in staff training sessions to stay updated on customer service, safety, and fitness trends.
- Maintain knowledge of gym services, schedules, and promotions to answer member inquiries effectively.
Qualifications and Requirements
- Bachelor’s Degree in Business Administration, Mass Communication, Customer Service or any related
- 1 - 2 years’ experience in customer-facing role (fitness /hospitality industry a plus).
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM tools.
Key Competencies:
- Excellent communication and interpersonal skills.
- Friendly, smart appearance, and proactive attitude.
- Good customer service orientation
- Strong attention to detail
- Professional appearance and conduct.
Application Closing Date
14th June, 2026.
Method of Application
Interested and qualified candidates should send their CV to: hr@ecofitnesshub.com using the job title as the subject of the email.