Customer Support Officer
Location: Victoria Island, Lagos
Employment Type: Full-time
Job Summary
- As the Customer Support Officer, you will manage customer interactions, resolve issues efficiently, and ensure a seamless user experience across all customer touchpoints while supporting overall service delivery.
Responsibilities
- Respond to customer inquiries across multiple channels (email, chat, and other platforms)
- Resolve customer complaints promptly and escalate complex issues when necessary
- Maintain accurate records of customer interactions and transactions
- Collaborate with internal teams (Tech, Compliance, Operations) to resolve customer issues
- Monitor recurring issues and provide feedback to improve service processes.
Requirements
- Bachelor’s Degree in Business Administration, Communications, or related field
- 1–3 years of experience in customer support, preferably within fintech or a fast-paced environment
- Strong communication and interpersonal skills
- Proficiency in customer support tools and basic Microsoft Office applications
- High attention to detail with strong problem-solving and multitasking ability.
Salary
N350,000 - N450,000 monthly; Open to Negotiation.
Application Closing Date
22nd June, 2026.
How to Apply
Interested and qualified candidates should:
Click here to apply online