CRM Strategist

CRM Strategist

Location: Lekki Aviation Town, Lagos

Employment Type: Full-time

Job Summary

• We are seeking a detail-oriented and results-driven CRM Strategist to manage customer relationship systems, improve customer engagement strategies, and optimize customer lifecycle management.
• The ideal candidate will be responsible for maintaining CRM databases, analyzing customer data, supporting marketing and sales automation, and enhancing customer retention initiatives.

Key Responsibilities

• Manage and maintain the company’s Customer Relationship Management (CRM) platform and database.
• Ensure accurate customer data entry, updates, cleansing, and segmentation.
• Develop and execute CRM campaigns to improve customer acquisition, retention, and engagement.
• Monitor customer journeys and lifecycle touchpoints to improve customer experience.
• Generate CRM performance reports, dashboards, and analytics for management review.
• Collaborate with Sales, Marketing, and Customer Support teams to align CRM strategies with business goals.
• Automate workflows, email campaigns, and customer communication processes.
• Analyze customer behavior, trends, and campaign performance to recommend improvements.
• Ensure data privacy, compliance, and proper CRM documentation.
• Provide user support and training to internal teams on CRM best practices.

Requirements

• Minimum of HND/B.Sc. in Marketing, Business Administration, Computer Science, Data Analytics, or related field.
• Minimum of 1-3 years proven experience as a CRM Stategist, CRM Analyst, Customer Success Specialist, or related role.
• Data entry accuracy and Nurture sequence and customer communication experience.
• Hands-on experience using CRM tools such as Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics, or similar platforms.
• Strong analytical and problem-solving skills.
• Knowledge of email marketing automation and customer segmentation.
• Proficiency in Microsoft Excel, reporting tools, and data management.

Core Competencies:

• CRM management and optimization
• Data analysis and reporting
• Customer retention strategy
• Marketing automation
• Communication and collaboration skills
• Attention to detail and organization.

Salary & Benefits

• Salary 250,000/month
• HMO/Medical Insurance
• Performance Bonus
• Training and Career Development Opportunities.

Application Closing Date

5th August, 2026.

How to Apply

Interested and qualified candidates should send their CV to: jobs@outsourcenigeria.com using the Job Title as the subject of the email.