Head of Operations

Head of Operations

Location: Lagos

Key Responsibilities

Outlet Operations Oversight:

• Supervise day-to-day operations of all outlets to ensure uninterrupted service.
• Ensure outlets open and close on time, fully staffed and operational.
• Conduct regular outlet inspections to enforce SOPs and brand standards.
• Resolve operational issues promptly to avoid service disruption or revenue loss.

Performance & KPI Management:

• Set, monitor, and enforce KPIs for outlet managers and supervisors.
• Track daily sales, wastage, service speed, customer complaints, and stock usage.
• Prepare daily, weekly, and monthly operational performance reports for MD.

Staff Supervision & Discipline:

• Supervise outlet managers and ensure proper staff deployment.
• Enforce discipline, attendance, grooming, and conduct standards.
• Recommend rewards, sanctions, or terminations based on performance.
• Identify training gaps and coordinate operational training with HR.

Stock & Supply Chain Coordination:

• Work closely with Supply Chain to ensure product availability across outlets.
• Prevent stockouts, pilferage, and excessive wastage.
• Validate daily stock reports and escalate discrepancies immediately.

Quality Control & Customer Experience:

• Ensure food quality, portion control, hygiene, and presentation are consistent.
• Monitor customer feedback and complaints; implement corrective actions.
• Ensure compliance with food safety and health regulations.

Cost Control & Efficiency:

• Monitor operational costs and identify cost-saving opportunities.
• Reduce wastage, inefficiencies, and downtime across outlets.
• Ensure efficient use of manpower, utilities, and resources.

Process Improvement & Expansion Support:

• Improve operational processes for speed, quality, and scalability.
• Support new outlet openings, launches, and operational setups.
• Ensure new outlets meet Uncle Stan’s Foods operational standards from day one.

Application Closing Date

20th June, 2026.

Method of Application

Interested and qualified candidates should forward their CV to: vdcsconsulting3@gmail.com using the job title as the subject of the email.