Customer Care Officer
Location: Port Harcourt, Rivers
Employment Type: Full-time
Description
- Our client is seeking a professional, articulate, and customer-focused Customer Care Officer to join our team in Port Harcourt.
- The successful candidate will serve as the first point of contact for clients, ensuring exceptional customer service, handling inquiries efficiently, and contributing to a positive customer experience.
- This role is ideal for an individual who possesses excellent communication skills, a strong customer-service orientation, and the ability to thrive in a fast-paced professional environment.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone calls, emails, social media platforms, and walk-in visits.
- Provide accurate information regarding the company's products, services, and processes.
- Follow up on customer inquiries, requests, and feedback to ensure customer satisfaction.
- Maintain accurate customer records and update client information in the company database.
- Handle customer complaints professionally and ensure timely resolution of issues.
- Schedule appointments, consultations, and meetings as required.
- Support front desk and administrative operations when necessary.
- Create a welcoming and professional experience for clients and visitors.
- Prepare periodic reports on customer interactions, inquiries, and feedback.
- Collaborate with internal teams to ensure excellent service delivery and customer satisfaction.
- Identify opportunities to improve customer experience and service processes.
Requirements
- Bachelor's Degree or HND in any relevant discipline.
- Minimum of one (1) year of experience in customer service, client relations, front desk operations, or a related role.
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-management abilities.
- Proficiency in Microsoft Office Suite and general computer applications.
- Ability to multitask effectively and work under pressure.
- Strong organizational, problem-solving, and time-management skills.
- Professional appearance and conduct.
Salary
N150,000 - N200,000 monthly.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Note: Only candidates resident in, or able to relocate to, Port Harcourt will be considered.