Operations Manager
Location: Lekki Phase 1, Lagos
Employment Type: Full-time
Job Summary
- We are seeking a highly organized and proactive Operations Manager to oversee the day-to-day activities of our organization.
- The ideal candidate will be responsible for ensuring operational efficiency, managing staff performance, implementing company policies, and driving business growth through effective planning and coordination
Key Responsibilities
Operations Management:
- Oversee daily business operations and ensure smooth workflow across departments.
- Develop and implement operational policies, procedures, and best practices.
- Monitor operational performance and recommend improvements where necessary.
- Ensure company resources are utilized efficiently and effectively.
Team Leadership:
- Supervise, motivate, and support employees to achieve organizational goals.
- Conduct performance evaluations and provide coaching and development opportunities.
- Coordinate staff schedules and ensure adequate workforce coverage.
- Promote a positive and productive work environment.
Business Development & Strategy:
- Assist in developing and executing operational strategies to improve productivity and profitability.
- Identify operational challenges and implement practical solutions.
- Collaborate with management to achieve business objectives and growth targets.
Financial & Administrative Oversight:
- Monitor operational expenses and ensure cost-effective practices.
- Prepare operational reports and present findings to management.
- Ensure proper documentation and record-keeping of operational activities.
- Support budgeting and resource allocation processes.
Customer Service & Compliance:
- Ensure high standards of customer satisfaction and service delivery.
- Address customer concerns and operational issues promptly.
- Ensure compliance with company policies, industry regulations, and safety standards.
Key Performance Indicators (KPIs)
- Operational efficiency and productivity.
- Achievement of business goals and targets.
- Employee performance and retention.
- Customer satisfaction levels.
- Cost management and resource optimization.
Requirements
Education:
- Bachelor's Degree or HND in Business Administration, Management, Operations Management, or a related field.
Experience:
- Minimum of 3 years' experience in an operations, administrative, or management role.
- Previous experience in hospitality, retail, healthcare, or service-based industries is an advantage.
Skills & Competencies:
- Strong leadership and people management skills.
- Excellent organizational and multitasking abilities.
- Strong problem-solving and decision-making skills.
- Effective communication and interpersonal skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to work independently and under pressure.
Benefits
- Competitive salary (N150,000 – N200,000).
- Professional growth and development opportunities.
- Supportive work environment.
- Performance-based incentives (where applicable).
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send their CV to: hr@prestigiousconsultinggroup.ng using "Operations Manager" as the subject of the mail.