Customer Service Representative
Location: Lagos
Employment Type: Full-time
Role Overview
- We are seeking a Customer Service Representative to serve as the primary voice and face of our company, delivering exceptional support to our global user base.
- The ideal candidate will manage incoming customer inquiries across multiple digital channels, resolving issues quickly, accurately, and empathetically.
- This role requires a patient communicator who troubleshoots calmly, adapts to changing workflows, and genuinely enjoys helping people solve problems.
Key Responsibilities
- Omnichannel Support: Resolve high-volume customer inquiries via phone, email, live chat, and corporate social media channels.
- Problem Troubleshooting: Diagnose, investigate, and resolve account billing discrepancies, product defects, and order delivery issues.
- Escalation Governance: Document and escalate complex technical issues to engineering or tier-2 support teams using internal ticketing protocols.
- Knowledge Optimization: Educate customers on product features, self-service portals, and walk them through step-by-step account setups.
- Data Logging: Maintain precise data hygiene by logging every customer interaction, sentiment, and resolution steps in the CRM.
Requirements
- Interested candidates should possess a Bachelor’s Degree
- 1–3 years of experience in a customer-facing support role, call center, or digital helpdesk environment.
- High proficiency with helpdesk ticketing platforms (e.g., Zendesk, Freshdesk, Intercom) and modern CRM tools.
- Superb active listening habits, high emotional intelligence, and flawless written and verbal communication.
- Ability to think critically on your feet, navigate ambiguous customer complaints, and source accurate answers quickly.
Application Closing Date
9th June, 2026.
How to Apply
Interested and qualified candidates should send their CV to: recruitment@hrhub.ng using the job title as the subject of the email.
Note: Only shortlisted candidates would be contacted.