RESPONSIBILITIES:
Answering customer calls regarding billing issues, service inquiries, product information, account updates and complaints
Identifying the root cause of customer problems, providing solutions and ensuring timely resolution within company's guideline
Actively offering relevant organization products and services to customers based on their needs and current plan
Accurately documenting customer interactions, including details of inquiries, complaints and resolutions in the CRM system
Keeping up to date with the latest company's products, services, policies and system updates to provide accurate information to customers
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REQUIREMENTS:
B.Sc in any field of study
Excellent communication and interpersonal skills
Strong listening and problem solving abilities
The ideal candidate must have completed NYSC
0-1 year working experience
Knowledge of customer service principle and practices
Kindly click the link below to apply: