Front Desk Manager - Hotel
Location: Oniru, Lagos
Employment Type: Full-time
Responsibilities
- Supervise daily Front Office operations, including reception, reservations, and guest relations.
- Ensure smooth and professional guest check-in and check-out processes.
- Handle VIP arrivals, guest complaints, and special requests professionally.
- Monitor room availability, room status, and occupancy levels.
- Coordinate with Housekeeping and Maintenance to ensure room readiness.
- Ensure proper handling of reservations, bookings, and room allocations.
- Monitor billing accuracy and night audit procedures.
- Train, supervise, and evaluate Front Office staff performance.
- Ensure staff comply with grooming, service, and operational standards.
- Drive upselling and room revenue generation strategies.
- Prepare daily reports, occupancy reports, and operational updates.
- Ensure guest satisfaction and maintain positive guest relations.
- Monitor adherence to hotel policies, procedures, and safety standards.
- Handle emergency situations and operational challenges effectively.
- Conduct departmental briefings and staff training sessions.
- Work closely with Sales, Housekeeping, Security, and Food & Beverage departments.
- Perform any other duties assigned by Management.
Requirements
- Bachelor’s Degree or HND in Hospitality Management, Business Administration, or a related field.
- Minimum of 3 years’ experience in Front Office operations within the hospitality industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities
- Must have worked in a hotel.
- Proficiency in hotel management software and Microsoft Office Suite.
- Strong problem-solving and organizational skills.
- Professional appearance and customer-focused attitude.
Benefits
- Salary: N300,000 - N350,000 per month.
- Competitive salary package
- Service charge
- Career growth opportunities
- Professional work environment.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send their CV to: hr@prestigiousconsultinggroup.ngusing “Front Desk Manager” as the subject of the email.