Ticketing and Reservation Officer
Location: Lagos Island, Lagos
Employment Type: Full-time
Job Summary
- We are looking for an experienced and passionate Ticketing and Reservation Officer to join our team.
- As a Ticketing and Reservation Officer, you will be responsible for managing the ticketing, and reservation unit in our organization.
Key Responsibilities
- Make Reservations / Bookings for Customers, Issuing flight tickets
- Make Ticket Booking, Quote Fare, and send directly to Customers or as directed.
- Arrange Reservations and Routing for Passengers at Request or as directed.
- Inform Clients of Essential Travel Information, such as Travel Times.
- Answering questions regarding dates, prices, and availability of flights.
- Helping passengers and customers with inquiries regarding changes or cancellations; and promoting special offers.
- Using computer reservations systems to check availability.
- Determines whether space is available on Travel Dates requested by the Customer.
- Educate and Enlighten Customer on the New and Existing Products of the Company.
- Follow up on Enquiries and Convert it to Sales.
- Keep Informed of Business Changes that affect the Ticketing Area.
- Sell travel products.
Qualifications & Requirements
- Minimum of an OND qualification.
- Minimum of 4 years ticketing experience
- Proficiency in the use of any of the 3 GDS is a must, especially Amadeus & Galileo
- Experience in tour packaging is a plus
- Strong Analytical skills
- Excellent written and verbal communication skills.
- A positive attitude and a growth mindset.
Salary
N200,000 – N250,000 monthly.
Application Closing Date
30th May, 2026.
How to Apply
Interested and qualified candidates should send their CV to: careers@elizabethmaddeux.com using "Ticketing and Reservation Officer" as the subject of the email.
Note: Only shortlisted candidates will be contacted.