Front Desk / Administrative Personnel
Location: Oregun, Ikeja - Lagos
Employment Type: Full-time
Job Summary
- Front desk /Administrative Personnel will undertake all receptionist and clerical duties at the desk of the main entrance.
- He/she will act as support to the school, being the first contact / front line in receiving visitors, staff and pupils to the school.
- He/she will also provide general administrative support duties to staff.
Job Responsibilities
- Welcoming, receiving, signing in and dealing with and directing staff, pupils, parents, school governors, school visitors and other stakeholders as appropriate
- Managing the staff, pupils, parents and visitors to the school entry system
- Operating the school’s main telephone, transferring calls, or taking and delivering messages as appropriate
- Managing the school’s primary inbox, replying, forwarding messages and making appointments for staff as appropriate
- To build and manage the ambience of the front office.
- Manage incoming calls in a pleasant phone manner.
- Manage correspondence between the school, the parent and the prospective parent
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with Parents/Pupils/Colleagues through open and interactive communication.
- Provide accurate, valid and complete information during the inquiry.
- Handle parent complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of parent interactions, process and file documents
- Participate in the admission process
- Undertake other duties as directed.
Job Requirements
Person’s Specification:
- Education: A Degree in Humanities or any Social Sciences from a reputable University
- Experience: At least two (2) years’ work experience within an administrative team.
Job Competences:
- Good command of written and spoken English
- Strong phone contact handling skills and active listening
- Familiarity with the MS Office package
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritise, and manage time effectively
- Ability to work in a team
- Good administrative skills.
Application Closing Date
27th May, 2026.
How to Apply
Interested and qualified candidates should send their CV to: recruitment@rolemodelschool.com using the Job Title as the subject of the email.