Operations Officer
Location: Lekki, Lagos
Employment Type: Full-time
Job Description
Operational Excellence:
- Oversee daily front- and back-of-house operations to ensure smooth service delivery.
- Ensure proper shift handovers and staff coordination.
- Monitor end-of-day sales reconciliation and reporting accuracy.
- Maintain operational standards across all service areas.
Customer Experience & Service:
- Deliver superior guest experiences and maximize satisfaction.
- Respond promptly and professionally to customer complaints.
- Monitor service standards and continuously improve customer engagement.
Staff Management & Development:
- Supervise FOH, kitchen, janitorial, and security teams.
- Develop and maintain accurate staff schedules and rosters.
- Train and onboard new hires according to restaurant culture and SOPs.
- Monitor staff performance and provide constructive feedback.
Inventory & Cost Control:
- Track inventory levels and oversee procurement planning.
- Minimize waste and implement cost-control strategies.
- Manage restaurant budgets and monitor operational expenses.
Compliance & Quality Assurance:
- Ensure strict adherence to health, sanitation, and safety regulations.
- Enforce restaurant policies and standard operating procedures.
- Maintain consistent quality in food, service, and presentation standards.
Reporting & Business Growth:
- Prepare weekly, monthly, and annual performance reports.
- Analyze revenue, expenses, and operational KPIs.
- Recommend marketing initiatives to expand the customer base.
- Provide insights to management on staffing, inventory, and customer trends.
Application Closing Date
30th June, 2026.
How to Apply
Interested and qualified candidates should forward their CV to: careers@thefoodhubcwc.com using the position as subject of email.