Cafe and Front Office Executive - Female
Location: Lekki / Ikate, Lagos
Employment Type: Full-time
Department: Operations / Hospitality
Reports To: General Manager
Job Summary
- We are seeking a dual-skilled Cafe and Front Office Executive to oversee daily front-of-house operations and café services.
- This role blends guest relations, administrative coordination, and food & beverage management to ensure a seamless, welcoming experience for all visitors, clients, or guests.
Key Responsibilities
- Oversee the day-to-day operations of the café to ensure smooth service delivery.
- Supervise café staff, assign duties, and monitor attendance and punctuality.
- Ensure compliance with hygiene, sanitation, and food safety standards.
- Monitor stock levels, inventory, and coordinate procurement of café supplies.
- Ensure exceptional customer service standards are maintained at all times.
- Supervise daily front desk operations including check-in/check-out, switchboard, and guest inquiries.
- Manage room or workspace reservations, handle booking systems, and optimize occupancy.
- Train and lead front office staff on customer service, policies, and emergency procedures.
- Resolve guest complaints promptly, maintaining high satisfaction scores.
- Coordinate with housekeeping, security, and maintenance to ensure facility readiness.
Qualifications & Requirements
- Minimum of Bachelor’s Degree in Hospitality Management, Business Administration, or a related field.
- 4–7 years of experience in café, hospitality, restaurant, or customer service management.
- Excellent communication and interpersonal skills.
- Strong problem-solving and customer complaint resolution skills.
- Good knowledge of café operations, inventory management, and customer service standards.
Application Closing Date
29th May, 2026.
How to Apply
Interested and qualified candidates should send their CV to: hr@designunion.com using the Job Title as the subject of the email.