Customer Service Executive
Locations: Abuja, Port Harcourt - Rivers and Lagos
Responsibilities
- Regularly communicate with customers to check if there are any complaints to be resolved.
- Provide timelines for closure of complaints and provide regular updates on the progress of issue resolution.
- Timely closure of complaints – minor issues in 24-48 hours, major complaints – align stakeholders on timelines and provide feedback to customers accordingly.
- Timely response to customers on phone and emails.
- Maintain 100% response rate on emails in <24 hours.
- Escalate issues to supervisor if complaint resolution is taking longer than expected.
- Maintain a register of customer complaint in excel sheet as per the set norm.
Requirements
- Any graduate / HND holder with 2-3 years relevant work experience.
Application Closing Date
13th June, 2026.
How to Apply
Interested and qualified candidates should:
Click here to apply online