Customer Service Representative
Location: Lekki, Lagos
Employment Type: Full-time
Job Description
- Candidate will be responsible for interacting with customers to handle inquiries, resolve complaints, and provide information about products or services.
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, or in person
- Provide accurate information about products, services, and policies
- Resolve customer complaints in a timely and professional manner
- Process orders, returns, and exchanges
- Maintain customer records and update account information
- Escalate complex issues to the appropriate department
- Follow up with customers to ensure satisfaction
- Meet performance targets such as response time and customer satisfaction.
Qualifications
- High school diploma or equivalent (associate or bachelor’s degree preferred)
Required Skills:
- Strong communication and interpersonal skills
- Problem-solving and conflict resolution abilities
- Basic computer skills and familiarity with CRM systems
- Ability to multitask and manage time effectively
- Positive attitude and customer-focused mindset
- Previous experience in customer service or a related field
- Experience using customer support software.
- Ability to work in a fast-paced environment.
Remuneration
N150,000 - 200,000 per month. (depending on experience, qualificationand skills)
Application Closing Date
25th May, 2026.
How to Apply
Interested and qualified candidates should send their CV to: recruitment@brenhazy.com using the job title as the subject of the mail.
Note: Preference will be given to candidates living within Lekki axis.