Operations Manager - E-Commerce & Retail Operations
Location: Victoria Island, Lagos
Employment Type: Full-time
Reports To: Managing Director
Position Summary
- The Operations Manager will oversee and optimize the day-to-day operations of the company’s e-commerce platform and physical retail/logistics activities, ensuring seamless order fulfillment, inventory management, customer experience, and operational efficiency.
- The role requires a results-driven professional with strong experience in digital commerce operations, supply chain coordination, warehouse/last-mile delivery, and retail process management.
Key Responsibilities
Operational Leadership:
- Manage end-to-end operations across online sales channels and physical locations
- Develop and improve standard operating procedures (SOPs) for efficiency and scalability.
- Ensure smooth coordination between sales, logistics, warehousing, and customer service teams
E-Commerce Operations:
- Oversee order processing, fulfillment, returns, and delivery performance
- Monitor website/app operational workflows to ensure accuracy and speed
- Collaborate with IT/marketing teams to optimize platform performance and customer journey
What We Offer
- Competitive salary and performance bonuses
- Opportunity to scale a fast-growing omnichannel business
- Dynamic, entrepreneurial work environment
- Career growth and leadership exposure
Application Closing Date
31st May, 2026.
How to Apply
Interested and qualified candidates should submit their CV and a brief Cover Letter to: careers@fortitudeiot.com using the Job Title as the subject of the email.