Customer Support Specialist
Location: Ikeja, Lagos
Employment Type: Full-time
Job Detail
- We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Responsibilities
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
Requirements
- Interested candidates should possess an OND / HND qualification with 1 year experience
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
Salary
N100,000 - N150,000 / Month.
Application Closing Date
22nd May, 2026.
How to Apply
Interested and qualified candidates should send their CV to: akinkunbinigerialimited@gmail.com using the Job Title as the subject of the email.