Customer Care Officer
Location: Lagos
Employment Type: Full-time
Job Summary
- We are looking for a high-energy, detail-oriented Customer Care Officer to join our team. This role is designed for a professional who can bridge the gap between technical support, proactive sales, and data-driven reporting.
- The ideal candidate thrives in a fast-paced environment and understands that every customer interaction is an opportunity to grow the business.
Major Responsibilities
- Manage and resolve high volumes of customer inquiries via phone, email, and Live Chat with speed and precision.
- Proactively identify customer needs during support interactions to cross-sell or up-sell services, directly contributing to monthly sales targets.
- Track, analyze, and prepare weekly/monthly reports on customer feedback, resolution rates, and sales conversions for management review.
- Act as the primary point of contact for clients, ensuring a premium service experience that aligns with the firm's standards.
Requirements
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Minimum of 3 years of experience in customer service, telemarketing, or a related field.
- Proficiency in CRM tools, Live Chat software (e.g., Intercom, Zendesk), and MS Excel for data reporting.
- Exceptional verbal and written communication skills; ability to maintain a professional tone under pressure.
- A proven track record of meeting or exceeding targets within a service environment.
- Must reside in Lagos.
Salary
N130,000 - N150,000 monthly.
Application Closing Date
14th May, 2026.
How to Apply
Interested and qualified candidates should send their CV to hireme@swiftconsulting.com.ng using “Customer Care Officer” as the subject of the email.
Note: Only qualified candidates will be contacted.