Operations Manager (Salon)
Location: Lagos
Employment Type: Full-time
Reports To: Managing Director / General Manager
Industry: Beauty & Wellness
Job Summary
- The Operations Manager will oversee the day-to-day operations of the salon, ensuring exceptional service delivery, operational efficiency, and profitability.
- The role involves managing staff, optimizing processes, maintaining high customer satisfaction, and ensuring compliance with health and safety standards.
Key Responsibilities
Operations Management:
- Oversee daily salon operations, ensuring smooth workflow across all service areas (hair, nails, spa, etc.).
- Implement and maintain standard operating procedures (SOPs) to improve efficiency and service quality.
- Monitor appointment scheduling, client flow, and service turnaround times.
Team Leadership & Supervision:
- Manage, supervise, and motivate salon staff including stylists, therapists, and front desk personnel.
- Coordinate staff schedules, attendance, and performance management.
- Conduct training and onboarding for new employees to ensure service consistency.
Customer Experience:
- Ensure high levels of customer satisfaction and handle escalated client complaints professionally.
- Develop strategies to enhance client retention and loyalty.
- Monitor service quality and ensure adherence to brand standards.
Financial & Business Performance:
- Drive revenue growth by implementing sales strategies, promotions, and upselling techniques.
- Monitor daily sales, expenses, and profitability.
- Prepare operational and financial reports for management review.
Inventory & Supply Chain Management:
- Oversee inventory levels for salon products and tools.
- Manage procurement and vendor relationships.
- Ensure proper stock control to minimize waste and shortages.
Compliance & Hygiene Standards:
- Ensure compliance with health, safety, and sanitation regulations.
- Maintain cleanliness and organization of the salon environment.
- Enforce hygiene protocols across all service areas.
Marketing & Business Development:
- Collaborate with marketing teams to execute promotional campaigns and events.
- Identify opportunities to attract new clients and expand services.
- Monitor market trends and competitor activities.
Requirements & Qualifications
- Bachelor’s Degree in Business Administration, Hospitality Management, or related field (preferred).
- 3–5 years of experience in salon, spa, or retail operations management.
- Strong leadership and team management skills.
- Excellent customer service and communication abilities.
- Good financial acumen and reporting skills.
- Knowledge of salon management software and booking systems is an advantage.
- Strong organizational and problem-solving skills.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should send their CV to: careers@elvaridah.com using the Job Title as the subject of the mail.