Location: Utako, Abuja
Reports To: Managing Director / Chief Executive Officer
Job Summary
The Operations Manager will oversee and coordinate all operational activities of the company in Abuja. This role is responsible for ensuring operational efficiency, quality control, regulatory compliance, and effective support for sales and business development initiatives. The Operations Manager will act as the execution lead, translating company strategy into efficient processes that drive growth, customer satisfaction, and risk management.
RESPONSIBILITIES
*Operations Oversight*
1. Oversee daily operations including loan processing, disbursements, collections, customer service, and back-office functions
2. Design, implement, and continuously improve operational processes to enhance efficiency and control costs
3. Ensure accurate documentation and effective workflow management across teams
4. Coordinate cross-functional activities to ensure timely and seamless service delivery
Quality Control & Risk Management
1. Establish and enforce quality control standards for loan origination and collections
2. Ensure compliance with internal policies and applicable regulatory requirements
3. Conduct routine operational audits and process reviews
4. Identify, assess, and mitigate operational and credit risks
5. Sales Support & Business Enablement
6. Provide operational support to sales teams to drive business growth
Team Leadership & Performance Management
1. Lead, supervise, and develop operations staff
2. Set, monitor, and evaluate KPIs and performance metrics
3. Train staff on operational processes, compliance standards, and service excellence
4. Promote accountability, teamwork, and a culture of continuous improvement
Reporting & Management Support
1. Prepare and present regular operational reports and performance dashboards
2. Provide insights to support strategic and management decisions
3. Support leadership in scaling operations and improving overall efficiency
Requirements
1. Bachelor’s degree in Business Administration, Finance, Economics, Accounting, or a related field
2. 5–8 years of experience in financial services or lending operations
3. Strong understanding of loan processing, credit analysis, and collections
4. Experience working in a regulated financial environment is an added advantage
5. Strong operational and process management skills
6. Leadership and people management capability
7. Excellent communication and reporting skills
8. High level of integrity, professionalism, and attention to detail
How to Apply
Interested and qualified candidates should forward their applications to: