Customer Success Manager (Fluent French Speaking)
Job ID: 319692
Location: Abuja (FCT)
Categories: Customer Success & Support Group.
About the Role
- You will be part of the EMEA Customer Excellence team at Commodity Insight (CI).
- Part of the wider Customer Experience team at CI, the team focuses on value, trust and delight: ensuring a smooth onboarding, education and enablement of our customers with our solutions.
- Through proactive and reactive customer engagement the team develops trust and relationship with clients focusing on their needs and goals.
Responsibilities and Impact
- Engage proactively with customers to understand their needs and ensure they derive maximum value from our solutions.
- Successfully and promptly onboard customers and conduct remote and in-person training sessions to educate customers on our products and services as well as personalising the sessions based on customer needs and workflows.
- Develop and maintain strong relationships with key stakeholders within customer organizations to drive product adoption and satisfaction.
- Monitor customer usage data to identify opportunities for further engagement and value creation.
- Serve as a trusted advisor, providing insights and recommendations to enhance customer experience and success. Be the voice of the customer to continue improving their experience.
- Cross functional collaboration: Innovate and partner across different functions to create seamless elevated customer experience.
- Proactive Support: Anticipate customer challenges and address them before they escalate.
- Continual Learning: Stay updated on select industry/market/regional trends and product developments to enrich customer engagements.
- Promptly and accurately capturing customer engagement activities in Salesforce.
Required Qualifications
- Bachelor's degree in business-related discipline is preferred.
- Ideally 3+ years experience in customer success, account management, or a similar role.
- Fluency in English and French is required, with a demonstrated ability to communicate effectively in both languages verbally and in writing.
- We welcome applications from citizens of Nigeria and citizens of other ECOWAS member states; selection is subject to verification of citizenship and work eligibility.
- Please be advised that our company will verify all information included in your resume and application via a formal background check verification process in accordance with applicable law.
- Providing false or misleading information may mean that we cannot accept you as a candidate or may lead to termination of future employment.
- Proficiency in Salesforce or similar CRM is an advantage.
- Industry knowledge (energy, commodities, finance) is an advantage.
- Strong communication skills, both written and verbal.
- Proven ability to manage multiple accounts and projects simultaneously.
- Ability to travel to meet clients.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Note
- Please be advised that our company will verify all information included in your resume and application via a formal background check verification process in accordance with applicable law.
- Providing false or misleading information may mean that we cannot accept you as a candidate or may lead to termination of future employment.