Personal Banker
Location: Ado-Ekiti, Ekiti
Job Ref ID: 80451794A-0001
Business Segment: Personal & Private Banking.
Job Description
- To proactively manage a portfolio of retail clients by providing comprehensive, relationship-based banking solutions.
Key Responsibilities
- Establish, build and strengthen relationships with customers, based on mutual respect, to retain customers and gain word-of-mouth referrals.
- Ensure that customers are well informed with regards to lending application processes (e.g. vehicle finance, home loans, overdraft, credit card, personal loans, etc), credit maintenance processes (e.g. annual reviews) and account conduct expectations (e.g. minimum account balances, provision for debit orders and cheque payments, etc).
- Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities.
- Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities.
- Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately.
Qualifications
Experience:
- Demonstrated 3–7 years’ strong knowledge of the bank’s products, compliance frameworks, and regulatory requirements governing financial services, supported by previous experience in branch banking and customer-facing operations.
Behavioural Competencies:
- Articulating Information
- Embracing Change
- Establishing Rapport
- Following Procedures
- Managing Tasks
- Meeting Timescales
- Producing Output
- Seizing Opportunities
- Showing Composure
- Team Working
- Upholding Standards
- Valuing Individuals.
Technical Competencies:
- Active Listening
- Banking Process & Procedures
- Customer Understanding (Consumer Banking)
- Product and Services Knowledge
- Product Knowledge (Consumer Banking)
- Risk Identification
- Telephone Caller Handling.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online