Client Relations Officer
Location: Lagos
Key Duties & Responsibilities
- Administrative support for the assigned Commercial Account Managers.
- Create Tickets on the CRM.
- Follow up with Operation team on new requests and new activations.
- Ensure communicated timelines/SLA by the Project engineering team are met by proactively following up.
- Embody the 3 Core Pillars of the company’s culture.
- Provide detailed updates on delays to all stakeholders.
- Management of client account details and ensuring they are up to date (KYC).
- Weekly health checks- to ensure all clients being managed are contacted within the quarter
- Upsell to existing clients.
- Follow up with Support team on issues raised by existing client updating the Commercial Account Managers.
- Assist support and best manage outages or maintenance activities.
- Introducing a newly assigned Commercial Account Manager to newly assigned Clients.
- Generate weekly report on ticket created, new activation as captured in the CRM.
- Ensure that record databases are updated and maintained monthly.
- Ensure all the required documentation for onboarding a new customer is included in an SAR (KYC, Signed SO, Signed Service contract or SLA).
- Ensure the BDD report for Management meeting is done error free.
- Follow up with client issues and ensure appropriate closure.
Relationship Mgt – internal (liaise, collaborate):
- Finance on the workflow of SAR – new deals, upgrades, demos, downgrades, modifications, change management forms, etc.
- Day to day operational business solutions interface between departments.
- Legal to ensure the aspects of contract, signing, service contracts, revisions are done.
- Ensure SLA are all updated and documented.
Requirements
Education and / or Professional Qualification:
- Undergraduate Degree essential.
- Accreditation to professional bodies.
- Certified Office Administrator.
Essential Skills / Knowledge:
- Experience with both Microsoft operating system and Apple operating system.
- Strong verbal and written communication.
- Good presentation skills for business reports.
- Ability to organize and conduct purposeful Departmental/ Unit meetings.
Desirable Skills / Knowledge:
- General knowledge of ICT solutions.
- Knowledge of Nigerian Telecoms Market.
- Strong administrative skills.
- Good understanding of Microsoft operating systems.
- Able to use properly MS Word, Excel and Power-point.
Salary
N200,000 - N300,000 per month.
Benefits
- Healthcare Insurance (HMO)
- Paid Leave
- Group Life Insurance
- Hybrid work model
- Professional Development Reimbursement.
Application Closing Date
28th May, 2026.
How to Apply
Interested and qualified candidates should:
Click here to apply online