General Manager / Chief Operating Officer
Location: Life Camp Extension, Abuja (FCT)
Employment Type: Full-time
Job Summary
- As the operational leader, the GM/COO will ensure seamless day-to-day excellence across all departments so that every patient and staff member experiences Charitos BO Hospital’s mission of compassionate, high-quality, patient-prioritised care.
- This role safeguards the hospital’s reputation as a Centre of Excellence in fertility and maternal health while driving operational efficiency, quality standards, and sustainable expansion.
Key Responsibilities
- Oversee all clinical and non-clinical operations (fertility, obstetrics, paediatrics, lab, pharmacy, and admin) to guarantee “human touch” service delivery.
- Implement and monitor policies that uphold compassion, excellence, respect, confidentiality, and international best practices.
- Lead budget planning, resource allocation, revenue optimisation, and cost control while never compromising patient safety or care quality.
- Champion continuous quality improvement, ISO readiness, and patient satisfaction surveys.
- Foster a positive, values-driven culture where staff live the motto “We always care…”
- Manage regulatory compliance (NAFDAC, MDCN, PCN, etc.) and risk mitigation.
- Drive strategic projects (new service lines, facility upgrades, digital transformation) in alignment with the founding principle of the highest standard of health for all.
- Act as key liaison between clinical, administrative, and business teams.
Qualifications & Experience
- Master’s Degree in Hospital/Health Administration, MBA, or equivalent (MBBS + management qualification is a strong plus).
- 3 - 5 years in senior hospital operations, with at least 4 years at the GM/COO level in a multi-specialty or fertility-focused facility in Nigeria.
- Proven track record in fertility/maternal hospital operations preferred.
Essential Skills & Attributes:
- Strong leadership, people management, and crisis-handling skills.
- Unwavering commitment to patient-centred care, ethics, and compassion. Excellent problem-solving, financial acumen, and strategic thinking. High emotional intelligence and the ability to inspire teams to embody respect and excellence.
- Hands-on, approachable, and deeply aligned with the “We always care” culture.
Application Closing Date
15th May, 2026.
Method of Application
Interested and qualified candidates should send their CVs to: career@charitosbohospital.com using the job title as the subject of the email