Customer Service Consultant
Location: Ikeja, Lagos
Employment Type: Full-time
Job Summary
- Our customer service department is actively looking for a talented and experienced Customer Service Consultant to join our team.
Responsibilities
- Understanding the client's needs and requirements.
- Asking personal details from the clients.
- Identifying client’s concerns and queries.
- Explaining products and services offered by the company.
- Taking orders from the clients.
- Processing bills and payments.
- Resolving any complaints and issues.
- Answering all the questions faced by the clients via phone or email.
- Offering excellent customer service and ensuring customer satisfaction.
- Maintaining a detailed record of the client's complaints.
- Assisting in hiring and training new employees.
- Performing some managerial tasks as and when required.
- Maintaining a healthy relationship with the clients.
- Maintaining customer database for future reference.
- Providing effective assistance during high-volume calls.
- Adhering to all the rules and regulations of the company.
- Staying up to date with the latest trends in the customer service industry.
Requirements
- Excellent verbal and written communication skills.
- Good data entry skills.
- Exceptional decision-making abilities.
- Ability to meet deadlines.
- Proficiency in Microsoft Office Tools.
- Excellent ability to manage multiple tasks simultaneously.
- Good interpersonal and time management skills.
- Ability to handle different personalities.
- Outstanding organizational skills.
- Ability to deliver excellent customer service.
- Good problem-solving abilities.
- Working in a team environment or independently.
- Hardworking and passionate individual.
Salary
N150,000 - N200,000 per month.
Application Closing Date
19th May, 2026.
How to Apply
Interested and qualified candidates should send their CV to: integratedresourcesemadorniger@gmail.com using the job title as the subject of the mail.