Customer Service Executive
Location: Ojodu-Berger, Lagos
Employment Type: Full-time
Job Summary
- The Customer Service Executive is responsible for delivering a seamless, responsive, and premium client experience across event services and décor rentals. The role manages client inquiries, coordinates bookings, and ensures smooth handling of rental items from reservation to return, while maintaining the brand’s high service standards.
Key Responsibilities
Client Communication & Inquiry Management:
- Serve as the first point of contact for all inquiries (calls, WhatsApp, email, Instagram, etc.)
- Respond promptly with clear, professional, and well-structured information
- Provide detailed guidance on event services and available décor rental items
- Maintain a polished, luxury brand tone in all interactions.
Décor Rental Coordination:
- Attend to all decor inquiries, share brochure as required
- Attend to rental inquiries, including item availability, pricing, and packages
- Check and confirm availability with the inventory/warehouse team before booking
- Process rental bookings, ensuring accurate documentation of items, quantities, and dates
- Clearly communicate rental terms (duration, handling, damages, return timelines, etc.)
- Coordinate pickup, delivery, and return schedules with clients and logistics team
- Confirm condition of items upon return and report any damages or discrepancies.
- Strong organizational and coordination ability
- Attention to detail (critical for rental tracking and bookings)
- Ability to multitask and manage multiple clients simultaneously
- Problem-solving and conflict resolution skills
- Basic proficiency in Microsoft Excel or booking/inventory systems.
Application Closing Date
26th April, 2026.
How to Apply
Interested and qualified candidates should send their detailed CV as an attachment to: cvs@dynamicplusservices.com using the Job Title as the subject of the email.
Note: Shortlisted candidates will be contacted.