Customer Service Officer

Customer Service Officer

Location: Ikoyi, Lagos

Employment Type: Full-time

Job Summary

• As the Customer Service Officer, you will serve as the frontline representative of the brand, ensuring excellent customer experience by managing inquiries, processing orders, and resolving issues efficiently.

Responsibilities

• Handle customer inquiries across phone, WhatsApp, and social media channels
• Process and confirm customer orders accurately and efficiently
• Manage complaints and ensure timely resolution of issues
• Maintain customer records and order logs
• Coordinate with production and logistics teams to ensure smooth order fulfillment.

Requirements

• Bachelor’s Degree in Business Administration or related field
• Minimum of 2 years of experience in customer service (hospitality preferred)
• Strong communication and interpersonal skills
• Familiarity with CRM tools and social media platforms.

Salary

NGN 180,000 - NGN200,000 / Month.

Application Closing Date

17th May, 2026.

How to Apply

Interested and qualified candidates should:

Click here to apply online