Customer Sales Assistant (NYSC)
Location: Ikeja, Lagos
Employment Type: NYSC.
Job Descriotion
- We are seeking a proactive and customer-focused Customer Service Assistant to support daily customer interactions and ensure a seamless service experience across our operations.
- In this role, you will manage inbound and outbound communications, resolve customer inquiries efficiently, and strive for first-contact resolution. You will build strong customer relationships, provide accurate information about our services, and maintain detailed records of all interactions.
- You will also follow up on inquiries, collaborate with team members to meet service goals, and share customer feedback to support continuous improvement. This role is ideal for a detail-oriented professional with strong communication skills and experience in fast-paced, service-driven environments.
- Manage inbound and outbound calls professionally, addressing customer queries, concerns, and providing accurate information.
- Strive for first-call resolution to ensure customer satisfaction.
- Build and maintain positive relationships with customers through effective communication.
- Identify and assess customer needs to provide appropriate solutions.
- Record and document customer interactions, issues, and resolutions accurately.
- Provide detailed information about products and services to customers.
- Adhere to established call center protocols, procedures, and standards.
- Follow up on customer inquiries promptly and ensure timely resolution.
- Collaborate with team members to achieve departmental goals.
- Gather and document customer feedback to contribute to continuous improvement.
- Share insights on customer preferences and common issues with the team.
- Accurately enter and update customer information in the database.
- Regularly participate in training sessions to enhance skills and knowledge.
Qualifications
- Interested candidates should possess a Bachelor's Degree with 0-1 year experience.
Application Closing Date
21st April, 2026.
How to Apply
Interested and qualified candidates should send their CV to: jobs@greaterwashingtonng.com using the Job Title as the subject of the mail.