Personal Assistant
Location: Berger, Lagos
Employment Type: Full-time
Job Summary
- The Personal Assistant to the General Manager is responsible for providing comprehensive administrative, organizational, and operational support to the General Manager in a hotel environment.
- The role ensures efficient coordination of executive activities, smooth communication across departments, and timely follow-up on operational matters to maintain high service standards and guest satisfaction.
Key Duties & Responsibilities
Administrative Support:
- Manage and coordinate the General Manager’s calendar, appointments, and daily schedule
- Screen calls, emails, and visitors, ensuring proper prioritization
- Draft, review, and send official correspondence, memos, and reports
- Maintain accurate filing systems (electronic and hard copy).
Operational Coordination:
- Liaise with all departments (Front Office, Housekeeping, Food & Beverage, Maintenance, Security) on behalf of the General Manager
- Follow up on daily operational issues and ensure prompt resolution
- Track departmental reports and escalate key issues to the General Manager
- Assist in implementing management decisions and policies.
Meetings & Reporting:
- Prepare meeting agendas, documents, and presentations
- Take minutes during management meetings and circulate them promptly
- Follow up on action points and deadlines
- Compile daily, weekly, and monthly hotel performance reports
Guest Relations & Service Support:
- Handle sensitive guest complaints or VIP requests escalated to the General Manager
- Ensure proper follow-up and resolution of guest concerns
- Assist in coordinating VIP arrivals, stays, and special arrangements
- HR & Administrative Assistance:
- Support recruitment processes (scheduling interviews, documentation)
- Assist in staff communication and internal memos
- Maintain confidentiality of staff and management records.
Logistics & Coordination:
- Arrange travel, accommodation, and official engagements for the General Manager
- Coordinate inspections, audits, and management visits
- Ensure readiness for internal and external meetings.
Key Performance Indicators (KPIs)
- Timeliness and accuracy of reports and correspondence
- Efficiency in scheduling and time management
- Effective follow-up on tasks and departmental coordination
- Quality of communication and professionalism
- Guest satisfaction in escalated cases
- Confidentiality and integrity in handling information
Requirements & Qualifications
- Minimum of HND/BSc in Hospitality Management, Business Administration, or related field
- 2–4 years experience in hospitality or administrative roles
- Prior experience as a Personal Assistant or Executive Assistant is an advantage
- Good understanding of hotel operations and service standards
Skills & Competencies:
- Strong organizational and multitasking skills
- Excellent written and verbal communication
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Attention to detail and problem-solving ability
- Ability to work under pressure and meet deadlines
- Strong interpersonal and coordination skills
- High level of professionalism, discretion, and confidentiality
Working Conditions:
- Fast-paced hospitality environment
- May require long or flexible working hours, including weekends and holidays
- Frequent interaction with guests, staff, and management
Personal Attributes:
- Well-groomed and professional appearance
- Proactive and result-oriented
- Ability to remain calm under pressure
- Strong sense of responsibility and accountability.
Application Closing Date
24th April, 2026.
How to Apply
Interested and qualified candidates should send their CV to: hrteam@hotelcapitol.com.ng using the job title as the subject of the mail.