Customer care Representative
Location: Keilewo-Ibara Axis, Abeokuta / Ibadan - Oyo
Employment Type: Full-time
Responsibilities
- Address and resolve customer inquiries and complaints via phone, email, and chat
- Process orders, forms, applications, and requests
- Follow up with customers to ensure their issues are fully resolved
- Maintain customer records and update account information as needed
- Work closely with other departments to resolve complex customer issues
- Provide feedback on the efficiency of the customer service process
- Meet or exceed performance metrics related to customer service.
Qualifications
- High School Diploma or equivalent; Bachelor's Degree preferred
- Proven customer service experience
- Strong problem-solving skills
- Excellent verbal and written communication skills
- Ability to handle stressful situations with professionalism
- Attention to detail and accuracy in data entry
- Familiarity with customer service software and tools.
Skills:
- Communication
- Problem-solving
- Customer service software (e.g., Zendesk, Salesforce)
- Time management
- Data entry
- Multitasking
- Conflict resolution
Salary
N80,000 - N100,000 monthly.
Application Closing Date
24th April, 2026.
How to Apply
Interested and qualified candidates should send their CV and portfolio to: adisayetunde@outlook.com using "CSR - Abeokuta" as the subject of the mail