The Admin support personnel will be responsible for welcoming customers, coordinating deliveries, Support business growth through creative ideas, timely and exceptional customer services to boost sales.
Responsibilities
Maintain a clean and tidied showroom and office area; Warmly welcome all customers, attend to them, and keep records of their details
Daily and weekly update of sales records, expense report and inventory template with line manager supervision and operational data on the inventory sheet
Manage the DC inventory and reporting with e-Commerce Executive to ensure timely replenishment of low stock, all year availability of products and no lost product.
Promptly and constantly uploads of new products in showroom and on e-commerce platforms; (Jumia, and Konga)within 48hrs of product availability
Respond to all messages on Jumia and Konga platforms within 1hr, during working hours, and not later than 12hrs after COB
Shipping of ordered goods at e-commerce partners’ office within 24/48hrs of request- No cancellation to orders; Promptly collect all return orders
Coordinate effective and timely delivery of goods to customers, in cost effective manners though logistics companies.
Attending to clerical tasks, ensure proper and accurate book keeping, and filing of company’s documents: invoices, goods receipts, waybill, and all administrative records.
And any other task as assigned by your supervisor and management
Proven experience in a similar role and familiarity with inventory management software and tools, Microsoft Office Suite (Excel, Word, etc.) is an added advantage
Strong organizational and multitasking skills, attention to detail and accuracy, excellent communication and interpersonal skills.