Manager
Location: Port Harcourt, Rivers
Employment Type: Full-time
Work Schedule: Full-time; shift-based schedule (details to be discussed during interview).
Role Summary
- Antoniette Gardens is seeking a hands-on, highly organized Manager to establish structure, enforce accountability, and drive consistent service excellence across all operations
- This role is responsible for ensuring strict adherence to standards, supervising teams effectively, and continuously improving systems and processes to deliver a reliable, high-quality customer experience.
Key Responsibilities
- Operational leadership: Oversee daily operations end-to-end and ensure smooth service delivery across all shifts.
- Standards & compliance: Implement and enforce SOPs, service standards, hygiene/safety requirements, and brand guidelines.
- Team supervision: Supervise staff performance, assign duties, manage shift schedules, and ensure adequate coverage.
- Accountability & performance: Set clear expectations, track KPIs, conduct daily/weekly check-ins, and address underperformance promptly.
- Customer experience: Handle escalations, resolve complaints professionally, and ensure guests/customers receive consistent, excellent service.
- Process improvement: Identify gaps, document workflows, improve systems, and drive continuous improvement initiatives.
- Reporting: Provide daily/weekly operational reports (attendance, incidents, sales/stock issues, customer feedback, maintenance needs).
- Training & coaching: Onboard new staff, run refresher trainings, and coach team members on service, communication, and professionalism.
- Stock & asset control: Monitor inventory/consumables, reduce waste, prevent loss, and ensure proper record-keeping.
- Vendor & maintenance coordination: Liaise with suppliers/contractors and ensure timely repairs and preventive maintenance.
Success Measures (First 60–90 Days)
- Clear SOPs and routines are implemented and followed consistently.
- Staff attendance, punctuality, and shift handovers improve measurably.
- Customer complaints reduce and service consistency improves.
- Daily/weekly reporting becomes reliable and decision-ready.
- Strong team discipline and accountability culture is established.
Requirements
- 2–4 years of experience in a supervisory/management role (hospitality, restaurant, events, facility operations, or similar).
- Strong leadership and people-management skills (ability to enforce standards respectfully but firmly).
- Excellent communication and conflict-resolution skills.
- Strong organizational skills and attention to detail.
- Ability to work on-site and manage fast-paced operations.
- Basic computer skills (WhatsApp, Google Sheets/Excel, reporting).
Preferred Qualifications:
- Experience setting up SOPs, checklists, or operational systems.
- Background in hospitality/customer service excellence.
- Experience managing schedules, inventory, and vendor relationships.
Salary
N120,000 - N150,000 per month.
Application Closing Date
19th April, 2026.
How to Apply
Interested and qualified candidates should send their CV and a short note on your supervisory experience and availability to to: precious.chinonso@hopservicesltd.com using the Job title as the subject of the mail.
Equal Opportunity:
- Antoniette Gardens is an equal opportunity employer. We hire based on merit, competence, and alignment with our service standards.