Duty Agent
Locations: Lagos, Akure - Ondo, Port Harcourt - Rivers & Benin City - Edo
Employment Type: Full Time
Workplace Type: Onsite
Job function: Airport Services
Job Role
- The Duty Agent is primarily responsible for managing check- in queue and ensuring customers get service promptly for all bookings & check- in related activities.
- This role reports to Duty Officer.
Responsibilities
- Answer inquiries regarding Green Africa Products
- Educate and enlighten customer on the new and existing products of the company
- Provide customers with travel suggestions and information sources and respond to enquiries
- Inform customers of essential travel information, such as travel times, operating terminal etc
- Fully trained on all aspects of Ticketing, fares, passenger services and Customer Relations
- Responsible for post-departure activities and front-line document
- Always seek to secure Customer Loyalty by providing exceptional service
- Resolution of Customer problems and ensuring that customers’ needs are met adequately
- Book reservations and issue tickets to customers if there is a requirement
- Plan route and compute ticket cost, using schedules and computer
- Make ticket booking, quote fare, and send to direct customers by email
- Prepare and forward daily sales report to the gLead at every close of shift
- Prepare customer invoices and accept payment
- Respond to enquiries
- Determines whether space is available on travel dates requested by customer
- Maintain accurate records and update PNR files
- Any other duties and functions assigned by the gLeads Airport Manager/ Duty Manager.
Qualifications
- Bachelor's Degree in any related field
- Creative and proactive personality with “can do” approach
- Exceptional Communication and Interpersonal skills
- Time flexibility and ability to travel
- High- level numeracy skills
- Strong ability to pay attention to detail.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online