Customer Support Officer
Location: Maryland, Lagos
Employment Type: Full-time
Job Summary
- We are seeking smart, customer-focused Customer Support / Sales Onboarding Agents to engage customers at the point of sale and onboard them onto products they have purchased.
- The role requires clear communication, product knowledge, and the ability to guide customers smoothly through onboarding while delivering an excellent customer experience.
- This position operates in a fast-paced, call center environment and is ideal for individuals who are confident, persuasive, and service-oriented.
Key Responsibilities
- Engage customers via calls or other approved channels.
- Educate customers on the product they have purchased and guide them through the onboarding process.
- Clearly explain product features, benefits, and usage to customers.
- Resolve basic customer inquiries and escalate complex issues appropriately.
- Ensure accurate capture and documentation of customer information.
- Meet daily and weekly onboarding, quality, and productivity targets.
- Adhere strictly to call scripts, onboarding procedures, and compliance guidelines.
- Deliver a professional and positive customer experience at all times.
- Work collaboratively with Team Leads and QA to improve performance and service quality.
Requirements / Qualifications / Skills
- Minimum of OND / HND / B.Sc. qualification
- Previous experience in customer service, call center, sales is an added advantage
- Good verbal communication, interpersonal skills, Quick to learn new products and processes and customer-focused.
- Strong typing skills with high speed and accuracy for efficient data entry and customer interaction.
- Fluency in English and any other local language, preferably Hausa is an added advantage.
- Basic computer literacy and ability to use CRM or call systems
- Can work 24-hour rotational shifts, including weekends and public holidays.
- Must reside in Maryland, Lagos or nearby environs.
- Must reside in Maryland, Lagos or nearby environs.
Salary
N100,000 / Month.
Application Closing Date
30th April, 2026.
Method of Application
Interested and qualified candidates should:
Click here to apply online