Operations Officer
Location: Karu, Abuja (FCT)
Employment Type: Full-time
Responsibilities
Logistics Operations Management:
- Coordinate and oversee daily logistics activities including shipments, dispatch, and delivery tracking.
- Ensure timely pickup and delivery of parcels, goods, and cargo.
- Communicate with clients regarding shipment status and delivery timelines.
- Maintain accurate logistics records and delivery documentation.
- Coordinate with drivers, dispatch personnel, and logistics partners to ensure operational efficiency.
Travel Agency Operations:
- Coordinate travel bookings including flight reservations, hotel bookings, and travel itineraries.
- Assist clients with travel documentation requirements.
- Liaise with airlines, travel partners, and visa service providers.
- Ensure accurate processing of travel bookings and confirmations.
- Provide clients with travel updates and respond to travel-related inquiries.
Study Abroad Coordination:
- Assist prospective students with study abroad application processes.
- Coordinate admission applications with partner universities and institutions.
- Guide applicants through documentation requirements such as transcripts, visas, and other necessary paperwork.
- Maintain communication with international institutions and education partners.
- Track student application progress and ensure deadlines are met.
Customer Service and Client Support:
- Serve as a primary point of contact for clients across all business services.
- Address client inquiries, complaints, and service requests promptly.
- Ensure a high level of customer satisfaction and service quality.
- Provide accurate information regarding services offered by the company.
Operational Planning and Coordination:
- Develop and maintain operational schedules for logistics and service delivery.
- Ensure proper coordination between departments to meet service deadlines.
- Monitor operational processes to ensure efficiency and effectiveness.
Reporting and Documentation:
- Maintain accurate operational records across all services.
- Prepare periodic operational reports for management.
- Monitor service performance and identify areas for improvement.
Vendor and Partner Coordination:
- Maintain relationships with logistics vendors, airlines, travel partners, and educational institutions.
- Ensure partners deliver services according to agreed standards.
- Coordinate service agreements and operational arrangements with partners.
Salary
N150,000 - N200,000 per month.
Application Closing Date
20th April, 2026.
How to Apply
Interested and qualified candidates should send their Applications to: globeeasyhr@gmail.com using the Job Title as the subject of the email.