CRM / Front Desk Officer
Location: Ajah, Lagos
Employment Type: Full-time
Job Summary
- We are looking for a friendly, organized, and customer-obsessed CRM / Front Desk Officer to be the first point of contact for our clients.
- You will manage front desk operations, handle inquiries, schedule appointments, maintain client records in our CRM system, and help convert consultations into booked treatments.
- This role is key to ensuring smooth daily operations and excellent client satisfaction in our growing clinic.
Key Responsibilities
- Welcome clients warmly and professionally, ensuring a positive first impression and seamless check-in/check-out experience.
- Manage all incoming inquiries via phone calls, WhatsApp, email, and walk-ins.
- Schedule and confirm appointments using booking tools (e.g., Fresha or clinic calendar).
- Maintain accurate client records in the CRM system — including contact details, treatment history, follow-ups, and notes.
- Follow up with leads and existing clients for consultations, reminders, and post-treatment care.
- Support sales conversion by educating clients on services, packages, and promotions during inquiries and consultations.
- Handle payments, issue receipts, and maintain basic records of daily transactions.
- Keep the front desk area clean, organized, and well-presented at all times.
- Assist with administrative tasks such as client feedback collection, progress photo organization, and inventory of front-desk supplies.
- Collaborate with the aesthetician and team to ensure excellent service delivery and client retention.
- Report daily/weekly client inquiries, bookings, and conversion rates to management.
Requirements / Qualifications
- Minimum of OND / HND or Bachelor’s degree in any field (Business Admin, Marketing, or related is an advantage).
- 1–3 years of experience in front desk, customer service, reception, or sales (experience in beauty, spa, clinic, or hospitality is a strong plus).
- Excellent communication and interpersonal skills — fluent in English and Pidgin (Yoruba is an added advantage).
- Proficiency in using WhatsApp Business, Google Workspace, basic Excel, and any CRM or booking software (training will be provided).
- Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
- Presentable appearance, friendly personality, and a genuine passion for skincare/beauty.
- Must reside in or around Ajah, Lekki, or nearby areas (Ajah preferred for easy commute).
Salary
N80,000 - N100,000 per month.
Application Closing Date
22nd April, 2026.
How to Apply
Interested and qualified candidates should send a CV and a short note telling us why you’re the right fit to: s68627288@gmail.com using "Application for CRM / Front Desk Officer" as the subject of the mail.
Note
- Only shortlisted candidates will be contacted
- Female / Male candidates are encouraged to apply.