Operations Manager (Logistics)
Location: Lagos
Employment Type: Full-time
Role Overview
- The Operations Manager will be the engine behind our day-to-day service delivery across all three business lines. You will own operational performance, process efficiency, and team execution - ensuring our Rescue, Refuel, and Fleet services consistently meet the standards our customers depend on.
Key Responsibilities
- Oversee end-to-end operations across Rescue (towing/roadside assistance), Refuel
- (PMS/AGO delivery logistics), and Fleet (SaaS client onboarding and support)
- Develop and enforce standard operating procedures (SOPs) across all service lines
- Manage field agents, dispatch coordination, and vendor/supplier relationships
- Monitor key operational KPIs (response times, delivery SLAs, fleet uptime) and drive continuous improvement
- Identify and resolve operational bottlenecks, escalations, and service failures in real time
- Coordinate closely with the Product, Tech, and Customer Service teams to ensure readiness for new features and service rollouts
- Support fleet client onboarding and ensure seamless service delivery for B2B accounts
- Manage inventory and asset utilisation — vehicles, fuel stock, and field equipment
- Prepare weekly and monthly operational reports for executive review
- Build and lead a high-performing operations team as the company scales
What We Are Looking For
- A Degree in Operations Management, Engineering, Business Administration, or a related field
- 4–7 years of operations experience, preferably in logistics, mobility, field services, or energy
- Strong understanding of last-mile logistics, dispatch systems, or fleet/fuel management
- Proven ability to manage cross-functional teams and third-party service providers
- Data-driven mindset — comfortable tracking KPIs, building dashboards, and making decisions from metrics
- Excellent problem-solving skills and the ability to stay calm under operational pressure
- Strong communication and stakeholder management skills
- Familiarity with operations or fleet management software is a plus.
Salary
N200,000 - N300,000 per month.
Application Closing Date
15th April, 2026.
How to Apply
Interested and qualified candidates should send their CV to: staffrecruit15@gmail.com using the job title as the subject of the email.